We hope every blogger finds a way to communicate with us that is most comfortable for them. Among these six ways, you'll find self-help, direct help, resources, and even a way to escalate things. Find your way...

help@boardingarea.com | After fits and starts with trying to use Gmail as a helpdesk and variations of a #notsozen desk, we think we've got this figured out now with Intercom. Being able to track and assign the variety of requests for help that come our way has been challenging, so we use Trello integration to put real planning behind the help requests we receive.
Facebook Group | Life without Facebook? #notsomuch We have a private Facebook Group that makes it easy to share more 'community' topics and events.
Knowledge Base | Over the years we have plenty of information to share among our bloggers, information that doesn't need to be repeated—just found. This repository of self-help just may be one of our favorite tools to help you.
Direct Email | Behind all this technology and gee whiz widgets remains a personalized support group. some things are the best one-to-one and we haven't forgotten that.
Pick Up the Phone | Randy hides from no one.
Notes | Direct from Randy's keyboard. Notes are filled with information about blogging trends, blog performance, industry news, advice, humor, attaboys, and updates. As good a resource as any. Notes are sent directly to your inbox from our Mailchimp Bloggers Only mailing list.

Mailing Address

BoardingArea

415 E Pikes Peak Ave STE 101

Colorado Springs, CO 80903

Hours of Availability

Office hours are 9:00 AM - 4:00 PM MT (Denver timezone).

We want to say we are 24/7 and we try very hard to keep an eye on your needs all hours of the day and night. Realistically our goal is always to start on your question/request for help within 1-2 hours. Just because you don't receive an immediate answer does not mean your need is not heard. Many items require research and time to try to replicate and even need to be distributed across your support staff for input/ideas. We have adopted technologies to acknowledge your request and help route it to whom best to help with the answer/action.

There are some days and periods when our response may be delayed, given specific national, support staff holidays and weekends. But don't be surprised when you see help come your way at all hours of the day.

2023 Office Holidays

Response times may lag during these holidays, but don't worry... we will get back to you as soon as we return!

January 1-2 (New Year)
May 29 (Memorial Day)
July 4 (Independence Day)
September 4 (Labor Day)
November 23-24 (Thanksgiving)
December 24-26 (Christmas)